First thing is that Jeff was always quick to answer my questions via email. I live in Deep East Texas where humidity is high (76% today). Jeff suggested I go with the 0.004" nozzles due to our humidity. The whole order process was easy. The installation of the system was quick. I had it all operating within 3 hours. As long as the wind isn't blowing, the system works great! We have taken back our deck for the summer!!
It drops the temperature on our patio by at least 15 degrees. Now, we can enjoy it even heat of summer.
Everything went well from pre-order discussions with Jeff, correct order received and Jeff taking a call from me on a Saturday during installation.
I purchased one of the Smart Mist systems last year. I had originally planned to purchase the system on Amazon. However, I needed a custom system based on the area that needed coverage and a standard "out of the box" system would not be sufficient. I decided to purchase directly from Smart Mist USA. I sent Jeff a diagram (survey) of the backyard with markings as to where I wanted the system to cover. He was extremely helpful both via email and phone conversation. He helped me customize the various parts that I needed and provided valuable feedback as to what would work with the coverage area. I can't say enough as to how thankful I was with his knowledge and suggestions to get the misting system installed. He always answered my calls or returned them promptly. I would highly recommend the Smart Mist USA system!